FREQUENTLY ASKED QUESTIONS
SoulBySolange -@- gmail.com
Package shipped internationally may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
INCORRECT ADDRESS: You must make sure your address is correct, and it is advisable to add your phone number for the delivery.
If an order is returned to us due to an incorrect address, the customer will need to pay additional charges for re-sending the package once again.
[EUROPE SHIPPING] – Delivery take normally between 4 to 7 working days to arrive.
[NORTH AMERICA SHIPPING] – Delivery to North America take normally between 7 to 14 working days to arrive.
[ALL OTHER COUNTRIES] – Delivery to other counties usually take between 14 and 28 working days to arrive. But please note that sometimes it could take even more time.
SHIPPING DELAYS: Please be patient. The Portuguese Post gives estimated time frame and does its best to ensure you receive your package on time. Occasional delays do occur, and they may be caused by weather conditions, mechanical problems, or simple human errors.
I am frequently online and can help you with any issue you have.
On the lower right side of the screen, you can find a bubble saying “Ask Solange”.
Once you click a chat window will open and we can chat about the issue and how to solve it.
In case we are not online, you can always email us and we will answer you as soon as possible.
We are required to collect local VAT sales tax in Portugal for all EU countries, but currently we have a tax exemption (which is stated on the invoice)
PLEASE NOTE that we cannot control and/or take responsibility for any duties/taxes/other fees that applied to your package by local customs authorities once it reaches your country. You will be responsible for those additional fees for customs clearance.
We never have your credit card or PayPal data on our server and website.
We only store your name and address so we can mail you the items you bought. This information is very secure because we are using high-level SSL encryption technology.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses
If the issuer of your payment card refuses to or does not for any reason, authorize payment then you will be notified of this immediately at the checkout.
A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the ‘billing address’ section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.
No. Absolutely not.
Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider.
We use both PayPal and Stripe. Both are highly secure and with excellent reputation
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Polymer clay is a type of hardenable modeling clay based on the polymer polyvinyl chloride (PVC). It is actually a type of plastic.
Polymer clay is generally used for making arts and craft items and is also used in commercial applications to make decorative parts.